Unfortunately, it’s not possible to make any changes to an order or cancel it once it has been placed. However, you could ask for a refund.
- How long will it take to get my shirts?
- Can I order a sample of the garment before placing a full production run?
- Do orders have a per-size minimum?
- If I place a reorder, do I have to submit all of my art again?
- Can I order different color shirts or different style shirts with my order?
- How fast can I get my order?
- How is my price determined?
- What is the difference between CMYK (Four Color Process) and Simulated Process?
- Why do Kelly Green, Royal Blue, and Red shirts often discharge poorly?
- Do you offer any specialty inks such as metallic, glow, and neons?
- Can you print over zippers or pockets?
- Can you print over the seams?
- Can you match a custom Pantone color?
- Can you discharge print on 50/50 blends and tri-blends?
- Can you print with water-based or discharge inks?
- Do you do custom embroidery patches?
- Embroidery designs are typically smaller, but if you want to go big, try to keep it 10 x 10 inches.
- How big can my design be?
- Can I order embroidery on any product?
- How many colors can my embroidered apparel design have?
- What file types can I send my design to you in?
- How do you make a custom embroidery design?
- Basic fit t-shirts are standard shirts that are not tapered and have a more box-like shape.
- What does the packaging look like?
- I have a custom request—is there someone I can speak to?
- Am I able to sell my products in bundles?
- What online stores can you connect with?
- How much does Real Thread Fulfillment cost?
- How should I charge my customers for shipping?
- How long does setup take?
- How can I see my inventory?
- How long does it take for my items to ship?
- How does Real Thread fulfillment work?
Frequently Asked Questions
Orders
Shipping & Delivery
Refund & Exchange
Orders
Shipping & Delivery
Refund & Exchange